Question 1

Do I have to create an account to use discount codes?

Accepted Answer

You don’t have to create an account or give us any details to use our discount codes or deals. However, if you sign up you can donate to charity at no extra effort or cost to you every time you use a deal or discount code.

If you sign up you’ll also receive our newsletter featuring the latest discount codes and deals from the biggest brands – it’s the perfect way to find out about the biggest savings, from the biggest brands.

If at any time you’d like to unsubscribe to the newsletter, simply scroll to the bottom of the email and hit the unsubscribe button.

Question 2

What are discount codes?

Accepted Answer

A discount code is a string of letters and/or numbers that many online retailers offer, allowing you to redeem a discount off your order total simply by entering the code at the checkout when you shop online. Discounts can be anything from free delivery to other promotions like free gifts and high percentage savings.

In the UK, the most common name for this type of offer is discount code but they can also be referred to as voucher codes, promotional codes, promo codes, e-vouchers or coupon codes. Different brands and retailers tend to call them different things but they all do the same thing.

Question 3

How do I use a voucher code?

Accepted Answer

The process for using a discount code is largely the same regardless of the retailer - some may require you to register before, whilst others will allow you to checkout as a guest. Here’s the basic process for using codes and coupons.

Choose the voucher code you’d like to use and click on the ‘Get Code’ button.
A pop up will show on your screen revealing the code, along with any terms & conditions which apply. Copy the code using the ‘copy’ button then click the ’continue’ button to click through to the retailer's website.
Shop as normal on the retailer's website then click into your basket when you’re ready to pay (some retailers call this a cart or a bag).
Review the items you’ve added then head over to the checkout page.
You should find a box to paste in your voucher code. Paste it in, click apply and check the discount has been applied and is as expected before completing your order - this is important as you won’t be able to apply discounts after you’ve paid.

For more information, we’ve created a handy step by step guide to walk you through the process.

Question 4

What is Savoo?

Accepted Answer

Savoo.co.uk is a UK-based voucher code and money saving website, as well as being a great way to donate to charity for free whilst you shop online. We search the web for the best discount codes and deals to help you save money on your online shopping. We also use our expertise and knowledge to find you the best and up to date information on how to maximise your savings. Savoo operates in 10 countries around the world and as Savings.com in the US.

Question 5

Are your discount codes free to use?

Accepted Answer

Yes, all of our discount codes and deals are completely free to use. For every purchase made through Savoo.co.uk, we receive a commission from the retailers we partner with. Also, if you’re registered with us, we’ll donate up to 50% of our commission to your chosen charity each time you complete an order.

Some retailers we list onsite do not pay us commissions, so we’re not able to donate on these transactions. To check if a retailer is signed up to our charity program check the “Pick a charity to donate for free as you save!” box, located on the right hand side of the retailer’s page on Savoo.co.uk.

Question 6

How does Savoo.co.uk donate money to charity?

Accepted Answer

Every time you complete a purchase via Savoo.co.uk with a retailer we’re working with, we earn a commission. We then donate up to 50% of this commission to one of our charity partners providing you’ve created a free Savoo account and have chosen a charity to support.

We also donate a penny to your chosen charity everytime you search the web using our web search. If you haven’t chosen a charity, proceeds from your search will be donated to the charity of the week.

For more information on this, visit our How it Works page.

Question 7

What’s the difference between a discount code and a deal?

Accepted Answer

We have voucher codes and deals at Savoo. While both of them will enable you to save money, there’s a slight difference between the two. A voucher code is a string of numbers and letters that you copy and paste into a certain box on the retailer’s website when you’re ready to pay. When you’ve successfully applied the code, you’ll see the discount on your total spend.

Using a deal doesn’t require any copy and pasting - simply click through to the retailer’s site from the deal on Savoo and shop as normal. Provided your order meets the requirements of the deal, the discount will be automatically applied to your order at the checkout. Once the order has gone through, your chosen charity will receive up to 50% of the commission as a free donation.

Question 8

What is an exclusive discount code?

Accepted Answer

An exclusive discount code is a code that you won’t find anywhere else, only right here on Savoo.co.uk. Look out for the orange ‘exclusive’ banner on particular offers for exclusive savings that simply can’t be found on another other voucher code website.

Question 9

My voucher code isn’t working, what shall I do?

Accepted Answer

There are a few things to check if your code doesn’t work.

Have you entered it into the correct box on the retailer’s website? The box is usually titled ‘promo code’, ‘got a voucher code?’ or something similar.
Check the offer is still active – it’ll be listed on the Savoo retailer page if so. If it’s expired, this will be why it isn’t working.
Do the items you’re ordering meet the requirements of the offer? Whether that’s the items in your basket or a minimum price spend, double check that everything fits the bill.
The best thing to do if you’re still having trouble getting a voucher code to work is get in touch with the retailer’s customer service team. You should be able to find their contact details on their website.

Question 10

Are discount codes case sensitive?

Accepted Answer

Discount codes usually tend to be case sensitive although this will depend on the retailer. The easiest way to copy the voucher code is by using the copy button on the voucher popup.

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